Refund Policy
Refund & Return General Rules
madewellhub.it.com adheres to a customer-oriented after-sales mechanism and provides users with a flexible and worry-free return and refund service. All products purchased on the platform enjoy standardized after-sales protection, ensuring that every user can shop with confidence.
Return Eligibility & Time Limit
We support a 60-day free return window for all platform products. Within 60 days after you receive the goods, if you are not satisfied with the product size, style, or have other non-quality problems, you can apply for a free return. All returned products need to keep the original packaging intact, unused, unwashed and free of man-made damage, so as to pass the warehouse inspection smoothly.
Refund Processing Cycle
After we receive and verify your returned products, our finance team will complete the refund review and fund return within 5 to 10 working days. The refund will be returned to your original payment account in full. Since the refund arrival time is affected by the processing rules of different payment institutions, the actual arrival time may have a slight deviation, but we will always accelerate the refund progress for you.
Free Return Service Guarantee
All return applications that meet the platform rules enjoyfull free return service, with no return shipping fees or additional deduction fees. We fully bear the return-related costs to maximize the shopping rights and interests of every customer of madewellhub.it.com.
Refund Exception Instructions
For products that are artificially damaged, worn, stained, lost original packaging or exceed the 60-day return period, the platform has the right to reject the return and refund application. For orders with abnormal transactions, we will verify the order situation and handle the refund reasonably in accordance with platform rules.
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