Customer Service Policy
Service Tenet
madewellhub.it.com always adheres to the service tenet of "user first, professional and efficient", and builds a full-cycle customer service system covering pre-sales consultation, in-sales assistance and after-sales guarantee, providing global users with all-round intimate shopping support.
Pre-sales Consulting Service
Our customer service team provides professional pre-sales consultation services, including product size guidance, fabric introduction, style matching, discount rule explanation, shipping policy inquiry and other content. We help users accurately understand product information and platform rules, and avoid shopping doubts and unnecessary losses.
Order & Logistics Service
During the order execution period, we support order status inquiry, logistics tracking assistance, address modification application and order problem feedback processing. For abnormal situations such as order delay and logistics stagnation, our team will actively verify the situation and provide effective solutions to ensure the smooth completion of your order.
After-sales Service Guarantee
We provide standardized after-sales services including return and refund processing, product problem feedback, order dispute coordination and service complaint handling. Relying on the 60-day free return and 5-10 days refund mechanism, we fully protect the legitimate shopping rights and interests of users. All after-sales problems will be professionally tracked and processed by special personnel until the problem is solved.
Service Contact Method
Users can contact our customer service team through the official email support@madewellhub.it.com for any service needs. We maintain a professional and patient service attitude to respond to user demands efficiently.
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